Frequently Asked Questions

Need a custom answer?

For account-specific issues, contact support with your listing URL and registered email. This helps us investigate quickly.

How does listing approval work?

Sellers submit listings after selecting a package. Listings move through moderation and are published only after approval.

Why is the seller phone number hidden?

Phone details are hidden by default to reduce spam and fraud. Buyers can explicitly reveal a number from the listing page.

Can I contact sellers without chat?

In-app chat is the primary channel so communication stays traceable and safer for both buyers and sellers.

What should I include in a support request?

Include your registered email, listing URL, and a clear summary of the issue. This helps support resolve requests quickly.

How do refund requests get reviewed?

Billing requests are evaluated against payment records, listing state, and refund/cancellation policy terms.

Still need help? Use the Contact page and include your listing URL for faster triage.